COVID-19; Coronavirus & Funerals
As the Coronavirus changes to the way we live, work and communicate, so too must we must adapt the way in which we pay our last respects to those we love.
In these uncertain times, Kevan Brooks Ltd, are changing the way we work, so that you can get our help through the most difficult circumstances. No matter how unsettled the world may seem, you can be sure that the service you receive with us will meet the highest standards. Your loved one will always be treated with the utmost care, respect and dignity at all times, and we will continue to prioritise and protect your health and wellbeing in doing so.
If you currently feel unwell, then we urge you to follow the current NHS Coronavirus (Covid-19) guidelines. The guidelines are designed to protect you and anyone that you are likely to come into close contact with.
At the time of writing, the Government is allowing mourners to attend funerals. However, this could change at any time. Southampton City and other councils and local authorities are endeavouring to facilitate funerals and provide services, but also have a duty to ensure that they don’t place at risk the health of the general public, or that of their staff and service providers.
If you feel unwell, you are pregnant or you are a person at high risk, then you are strongly advised not to attend funerals, and to remain at home instead.
As a responsible funeral service provider, we also seek to put into place, practical measures that are designed to protect the health and wellbeing of our clients, their families, our team and anyone we work with.
Adapting our Way of Working
This is a fast-changing situation, so our planning is ongoing and we will be making changes as we go.
We carefully observe UK Government orders and Health & Safety Executive advice, NHS guidelines as well as directives by Southampton City Council and other local authorities.
Our team is informed of any changes on a daily basis and trained accordingly where necessary.
Working Together with You:
Call-out; When we are called to attend to the collection of a person who has died, we will ask you (or the informant) some additional questions which relate to COVID-19. Your answers will help us to prepare the correct equipment in advance of our arrival.
Collection; When we arrive at the location of the person who has died, our operatives will be wearing additional personal protective equipment (PPE) and will advise those present, of the space needed to carry out their duties and to observe social distancing. Our operatives may request that the vicinity be vacated and fully ventilated, whilst they tend to your loved one. You can be sure that our operatives will remain sensitive and respectful at all times.
Coronavirus (Covid-19); In the case of Coronavirus related deaths, we may have to arrange a prompt funeral to prevent unnecessary storage and handling of the person who has died.
Funeral Arrangements; We will be limiting the number of people who enter our premises and funeral arrangements will take place over the telephone, email. Unfortunately, we are unable to visit clients in their homes or places of work until we are advised otherwise.
Documentation; We will always help our clients to complete all the necessary paperwork required to undertake a funeral. However, the signing of this paperwork, wherever possible, will take place remotely either electronically or by post. If you are unsure how to sign documentation electronically or you do not have access to the internet, please tell your arranger and they will help you.
Visiting a Person Who has Died; after much careful consideration, it is with the heaviest of hearts that we have taken the decision not to facilitate such visits at our premises. Due to a natural need for mourners to touch either the person who has died and/or the coffin etc., and the highly infectious nature of Covid-19 and the size of our premises; we feel the only way we can protect the health of all visitors and that of our staff is, sadly, to suspend such visits until further notice.
Going Home; Due to the current rules on self-isolation and social distancing, we are unable to take a person back to their home or to another residential address, prior to their funeral.
Limousines; The requirement for individuals to retain a minimum distance of two metres apart, means we can no longer offer a limousine service to our clients. We ask that clients and their families make their own way to the funeral service, assuming services are still running, and access is being allowed.
Hugs & Handshakes; Our team is required not to make physical contact and to maintain a safe and practical distance. This is to protect our clients and their families as well as our staff and the people we work with to facilitate the running of funerals. You can be assured that a little distance won’t prevent the friendly, caring and respectful service that we are known for.
Funeral Venues : In keeping with Government orders, Church of England guidance, the closure of Gurdwara’s and other religious institutions, A maximum of 10 members of the immediate family, may attend a graveside funeral service. All cremations undertaken locally are restricted to 18 mourners.
Funeral Rites; When someone passes away, the importance and ritual of a ceremony to mark their life and their legacy is immeasurable. Unfortunately, whilst the current public health restrictions remain in place, these ceremonies cannot be attended by those left behind. Wherever possible, we will continue to engage with celebrants and ministers of religion on your behalf, so that the life of your loved one can still be commemorated in a meaningful and considered way at a later date.